Frequently Asked Questions
Answers to all your questions about 18bd
From opening an account to depositing via bKash, from cricket betting to claiming bonuses — find clear and straightforward answers to all your questions here.
18bd is a trusted online betting and casino platform in Bangladesh. Both new players and experienced bettors have many questions. On this page we have compiled the most frequently asked questions in 5 categories covering account registration, deposits and withdrawals via bKash and Nagad, bonus terms, game rules, and responsible gaming. If you cannot find what you need, our 24/7 live chat support is always ready.
Account and Registration
Account Questions
To open an account at 18bd, you need an active mobile number and a strong password. The registration process is entirely online and can be completed in just a few minutes. Enter accurate information when creating your account to avoid any issues at withdrawal. Your information is kept fully secure.
Yes, you must be at least 21 years old to open an account and play at 18bd. We believe in responsible gaming and strictly prohibit anyone under age from creating an account or playing games. We are ready to cooperate with any age verification process.
No, a person can only hold one account at 18bd. If multiple accounts are found, they will be closed and any bonuses associated with those accounts may be cancelled. This rule exists to ensure a fair and honest gaming environment.
Click the "Forgot Password" option on the login page and enter your registered mobile number or email. A verification code will be sent to you. Use the code to set a new password. If you have trouble, contact 18bd's live chat support — we are ready to help 24/7.
Yes, 18bd is fully mobile-friendly. Just open 18bd.cam in any Android or iOS browser for the full experience — no app download needed. The site is optimised for small screens, so slots, live casino, and cricket betting all run smoothly on mobile.
Deposits and Withdrawals
Payment Questions
Deposits via bKash are generally instant — meaning the funds are added to your 18bd balance within a few minutes of completing the payment. During periods of network or system congestion, it may take up to 15 minutes. If your balance has not updated after that time, contact live chat with your deposit reference number.
The minimum deposit at 18bd is ৳200 — this applies to all methods including bKash, Nagad, Rocket, and bank transfer. For withdrawals, the minimum amount is ৳1,000. Withdrawal requests below this amount cannot be processed.
Yes, both Nagad and Rocket are accepted payment methods at 18bd. Deposits through these are processed quickly, just like bKash. Bank transfer is also supported, though it may take a little longer. The minimum deposit is ৳200 for all methods.
Withdrawal requests from 18bd are generally processed within 15 minutes to 2 hours. Withdrawals via bKash and Nagad are the fastest. Bank transfers may take a little longer. If verification is incomplete or wagering requirements have not been met, there may be a delay in processing.
18bd itself does not charge any extra fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges — this is governed by the respective provider's own policy. Check the charges in your app before making a deposit.
Games and Rules
Gameplay Questions
To bet on BPL matches at 18bd, first log in and go to the cricket section. Select an ongoing or upcoming BPL match, then choose your preferred market (match winner, top batter, over/under, etc.) and enter your stake amount. You can also place bets on live matches at real-time odds.
RTP stands for Return to Player. It is the mathematical average of what percentage of total bets are returned as winnings over the long term. For example, a 96% RTP means that on average, ৳96 is returned for every ৳100 wagered. However, this is a long-term statistic — the outcome of each individual bet is completely random.
At 18bd's live casino you can enjoy live roulette, live blackjack, live baccarat, live Andar Bahar, and many more table games with real dealers from Evolution Gaming and Ezugi. The games are broadcast live and are available in formats that are familiar and popular with Bangladeshi players.
Yes, all slots and table games at 18bd are sourced from internationally recognised game providers such as Pragmatic Play, PG Soft, JILI, and Spribe. These games run on RNG (Random Number Generator) technology, which keeps outcomes completely random and free from bias. Fair play is a core commitment of 18bd.
Aviator is a crash-style game by Spribe. A plane starts flying across the screen and a multiplier keeps increasing. You must press the "Cash Out" button before the plane crashes — the longer you wait, the higher the multiplier climbs, but the risk increases too. It is entirely a game of judgment and timing.
Bonuses and Promotions
Bonus Questions
New players at 18bd can get a 200% bonus on their first deposit, up to ৳8,000. This means if you deposit ৳4,000, an additional ৳8,000 will be added as a bonus. The bonus is credited automatically with your first deposit — no separate code is needed.
A wagering requirement means you need to place a specified amount in bets before bonus funds become withdrawable. The wagering requirement on the 18bd welcome bonus is 15x. This means if you receive a ৳8,000 bonus, you must wager a total of ৳120,000 (8,000 × 15) before withdrawing. This is much lower than the industry average.
The 18bd VIP program has three tiers: Bronze (weekly cashback up to 0.3%), Silver (up to 0.5%), and Gold (up to 0.8%). By playing regularly and staying active, you can gradually move up to higher tiers. Cashback is credited to your account automatically every week.
The usability of a bonus depends on the terms of that specific bonus. Generally, the welcome bonus is usable on slot games. For promotions related to cricket betting, check 18bd's promotions page or ask via live chat. It is wise to read the relevant terms carefully before using any bonus.
Yes, 18bd regularly offers new promotions — especially during major cricket events like BPL, IPL, or T20 World Cup. Cashback, free spins, and special deposit bonuses are offered from time to time. Check the promotions section of the site regularly to see the latest offers.
Security and Responsible Gaming
Security Questions
Yes, 18bd uses full SSL encryption technology to keep your personal information and financial transactions secure. Your data is not shared with third parties. The site operates in a safe and reliable environment, and every payment transaction goes through encrypted channels.
Responsible gaming means treating gaming purely as entertainment, not as a cause of financial or personal problems. 18bd gives players the option to set deposit limits, take gaming breaks, and self-exclude. Anyone who wants to manage their gaming habits can contact us via live chat or email.
Yes, you can request self-exclusion at any time. It is possible to temporarily close your account for a set period — such as 1 week, 1 month, or longer. Taking this option is not a sign of weakness — it is a demonstration of responsibility toward your own wellbeing. Contact us via live chat or at [email protected].
If you notice any suspicious activity, change your password immediately and contact 18bd live chat. Our support team is active 24/7 and will help secure your account right away. Providing details and the time of any unauthorised transaction will allow us to investigate quickly.
You can reach the 18bd support team in two ways: get instant help through the live chat button on any page of the site — we provide service in Bengali 24 hours a day, 7 days a week. Or write to us by email: [email protected]. There is no phone or WhatsApp support, but live chat usually provides the fastest resolution.
Still have questions?
Our Bengali-speaking support team is available 24/7 — send a message via live chat for any issue, or log in to 18bd directly and get started.