18bd Privacy Policy

Introduction and Definitions

18bd ("we", "our") is an online entertainment platform in Bangladesh. When you ("user", "your") visit our website 18bd.cam, register, or use any of our services, certain information is collected from you. The purpose of this privacy policy is to inform you transparently about how that information is collected, processed, stored, and protected.

In this policy, "personal information" means any information that can directly or indirectly identify you — such as your name, phone number, email address, payment details, and IP address. "Processing" means any operation including collecting, recording, organizing, storing, modifying, retrieving, using, disclosing, and deleting information.

What Information Is Collected

The 18bd platform may collect the following information to ensure a safe and smooth experience for you:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• Postal address and nationality
• National ID (NID) or passport number — for identity verification purposes

2.2 Financial Information

• bKash, Nagad, or Rocket account number
• Bank account details (only for bank transfers)
• Transaction history — records of deposits and withdrawals

2.3 Technical and Usage Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Site access time, session length, and pages visited
• Information collected through cookies and similar tracking technologies
• Referral source (how you arrived at our site)

2.4 Communication Information

• Messages sent to support via live chat or email
• Content of complaints or reviews

Purpose of Information Collection

18bd uses your personal information only for legitimate and specific purposes. Those purposes are described in detail below:

3.1 Account Management and Service Delivery

Your information is needed to open and verify your account, provide login access, and complete deposit and withdrawal processes. Accurate information is essential to ensure the minimum deposit of ৳200 and minimum withdrawal of ৳1,000.

3.2 Security and Fraud Prevention

We analyze technical and usage information to protect your account from unauthorized access and financial fraud. If suspicious activity is detected, we may take immediate action.

3.3 Compliance with Legal Obligations

We retain identity-related information to comply with KYC verification and Anti-Money Laundering (AML) guidelines under applicable laws and regulations.

3.4 Customer Service Improvement

Our 24/7 live chat support team may use records of previous communications to resolve your issues more quickly.

3.5 Product and Service Development

By reviewing the overall experience of users, we continuously improve our platform, betting sections, and payment processes.

Information Sharing and Third Parties

18bd never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: bKash, Nagad, Rocket, and bank transfer service providers receive only the information necessary to complete a transaction.
• Technology Service Providers: Partners engaged in secure hosting, cybersecurity, and analytics services operate under strict confidentiality agreements.
• Legal Authorities: Upon receipt of a valid order from a competent authority or court of the Government of Bangladesh.
• Fraud Prevention Agencies: In the interest of cooperating with investigations into serious financial crimes.

Outside the cases mentioned above, your information will not be provided to any third party without your consent.

Cookies and Tracking Technologies

The 18bd website uses cookies and similar technologies (such as local storage and session tracking). These are used for the following reasons:

5.1 Essential Cookies

These cookies are essential for the core functionality of the site — for maintaining login sessions, managing security tokens, and optimizing page load. Disabling them may cause the site to not function properly.

5.2 Performance and Analytics Cookies

We collect information about which pages users visit most, where issues occur, and how fast the site loads in order to improve the experience. This information is completely anonymous.

5.3 Functional Cookies

These cookies help remember your preferred language, device settings, and other personalized preferences.

You can disable cookies at any time from your browser settings. However, some services may become limited as a result.

Data Storage and Security

18bd follows the highest technical standards to protect your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Secure Servers: Our data is stored in high-security data centers, accessible only to authorized personnel.
• Password Hashing: Your password is never stored directly — industry-standard hashing algorithms are used.
• Regular Security Audits: Periodic vulnerability testing is conducted by external security experts.
• Two-Factor Authentication: An option to keep an additional verification layer active when accessing your account is provided.

6.1 Data Retention Period

Information of active account holders is retained for the entire duration the account remains active. After an account is closed, certain information may be kept for a defined period as required by legal obligations and dispute resolution needs. Once that period has passed, the information is securely deleted or anonymized.

Your Rights

As a user of 18bd, you have the following rights over your own information:

7.1 Right to Access

You may request to know what information we hold about you and how it is being used.

7.2 Right to Correction

If there is any incorrect or incomplete information in your profile, you can notify our support team to have it corrected.

7.3 Right to Deletion

You may request to close your account and have your personal information deleted. However, some information may need to be retained for a defined period due to legal obligations.

7.4 Right to Object to Processing

You may object to the use of your information for marketing communications or profiling.

7.5 Right to Portability

You may request to receive the information you have provided in a machine-readable format.

To exercise any of the above rights, please contact us. We will try to respond within a reasonable time.

Protection of Minors

18bd is intended only for persons aged 21 or older. We do not knowingly collect any information from minors. Age is verified during the registration process, and if any person has registered using false information, their account will be closed immediately and the relevant information will be deleted.

If you believe a minor is using our platform, please contact us.

Third-Party Links

Our website may occasionally contain references to third-party sites. This policy applies only to the 18bd website. Once you navigate to a third-party site, that site's own privacy policy will apply, which may be entirely different. We are not responsible for the practices of those sites.

Changes to the Policy

We may periodically update this privacy policy due to business needs, changes in technology, or legal reasons. For any significant changes, we will send a notice to your registered email and a notification will be displayed at the top of the site.

The date of each version will be noted at the beginning of the policy. Continuing to use the site after changes take effect will be considered acceptance of the new policy.

Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our dedicated support team is available in Bengali 24 hours a day, 7 days a week to assist you.

For more information, visit our Terms and Conditions and Responsible Gaming pages.