Responsible Gaming Policy

Responsible Gaming at 18bd

Gaming should be safe, enjoyable, and in control. At 18bd, we place the highest importance on player protection and well-being.

Our Core Principles

18bd believes that online gaming is a form of entertainment — not a solution to financial problems. We are committed to ensuring responsible gaming on our platform.

Player Protection

Your safety and mental well-being are our top priority. We make sure that every player can enjoy games in a safe environment.

Controlled Budget

Set your weekly or monthly gaming budget. Use deposit limits to keep your finances in your own hands.

Time Limits

Use time-out and session limits to control your gaming time. Daily or weekly time limits can be set voluntarily.

Self-Exclusion

If you feel you need a break from gaming, you can temporarily close your account for a set period or permanently.

Underage Protection

18bd strictly follows the 21+ age requirement. We follow an identity verification process to prevent underage access.

24/7 Support

If you experience any issues with gaming, our Bangladeshi support team is always by your side — contact us via live chat at any time.

21+

21+ Age Requirement

All services at 18bd are only for individuals aged 21 or older. As a legal and ethical responsibility, we ensure that no underage person can open an account or play on our platform.

Age verification is mandatory at registration. If someone registers with a false age, the account will be suspended and any deposited funds may be forfeited. Keep parental controls enabled on devices used by underage members of your family.

Signs of Problem Gaming

If you notice any of the following signs in yourself, it is time to be careful. Responsible gaming means knowing yourself.

You feel the urge to deposit more money repeatedly, beyond your budget.

You are placing larger bets to try to win back money you have lost.

You are hiding your gaming from family or friends, or lying about it.

You are playing games while neglecting work, studies, or family responsibilities.

You want to stop gaming but cannot stop yourself.

You are taking on debt or dipping into savings to cover gaming expenses.

You feel mentally restless or irritable when you are not gaming.

You feel more stress or anxiety than enjoyment while playing.

Our Protection Tools

The 18bd platform offers several effective tools to help you stay in control of your gaming experience.

Deposit Limits

Set your own daily, weekly, or monthly deposit limits. Once set, increasing a limit will require a waiting period.

Time-Out

Take a voluntary break from gaming for 7 days to 6 weeks. Your account will be temporarily inactive during this time.

Self-Exclusion

Choose self-exclusion for a long-term or permanent break. No promotional messages will be sent during the exclusion period.

Gaming History

View your complete gaming and transaction history at any time. This is helpful for understanding your own spending patterns.

Responsible Gaming Tips

Gaming can be a great form of entertainment if it stays fun and safe. Following the simple tips below will keep your gaming experience positive at all times.

Need Help?

If you have any concerns about gaming, contact us.
[email protected]
24/7 live chat support is available.

01

Set a clear budget before you start playing and never go beyond it. Avoid placing extra bets to try to recover money you have lost.

02

Do not make gaming your only source of enjoyment — maintain a balance with family, friends, sports, or other hobbies.

03

Play for a set amount of time. Avoid long sessions and take regular breaks — it is good for both your eyes and your mind.

04

Avoid gaming when drinking, unwell, or under stress. Making decisions in the right frame of mind makes gaming much more enjoyable.

05

Never think of gaming as a source of income. It is for entertainment — it is not possible to make a living by relying on gambling or lotteries.

06

Keep parental control software enabled on your family's devices so that underage individuals cannot access gaming sites.

07

If you feel gaming is getting out of control, let our support team know without delay — we are ready to provide the help you need.

Frequently Asked Questions

Answers to common questions about responsible gaming.

After logging into your account, go to the Settings section and set a deposit limit under the "Responsible Gaming" option. Limits can be set on a daily, weekly, or monthly basis. Lowering a limit takes effect immediately, but increasing it is subject to a waiting period.

No, self-exclusion can be either permanent or temporary. You can request to close your account for a set period ranging from 7 days to 6 months, or permanently. During the exclusion period, no transactions can be made on your account and no promotional messages will be sent.

A time-out is a short-term break — typically from 7 days to 6 weeks — after which your account is automatically reactivated. Self-exclusion is a longer-term solution — for 6 months or more — and even after the period ends, a specific process must be followed to reactivate the account.

All services at 18bd are only for individuals aged 21 or older. Age is verified at registration and identification may be requested at any stage of account management. If an underage account is identified, it will be closed immediately.

If you feel that gaming is having a negative impact on your life, contact our 24/7 live chat support or email us at [email protected]. Our Bengali-speaking support team will help you take the steps you need. You can also protect yourself by setting up self-exclusion or a deposit limit.

Use parental control software on your device to protect underage members of your family. If an adult family member is struggling with a gaming addiction, encourage them to use self-exclusion. Our support team is also ready to assist with requests made on behalf of a family member.

Enjoy Safely

Play responsibly — 18bd offers a wide range of casino games, cricket betting, and slots. Set your own limits for fun.

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Contact Us for Help

For any gaming-related issues, our specialist support team is always by your side.

Live Chat Support

24/7 live chat in Bengali. You can report any issue at any time — we respond quickly.

Email Support

For detailed issues, write to us at [email protected]. Our team will give a proper reply to your email.

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