My 18bd account is locked — how do I unlock it?

Entering the wrong password multiple times will temporarily lock your account. In that case, email support@18bd.cam — include your registered mobile number and account name in the email. Our team will verify your identity and help recover your account quickly.

What is the process for submitting a complaint to 18bd?

First, share the details in live chat. If the issue is not resolved there, send an email to support@18bd.cam — include a description of the problem, screenshots, and your account information. We take every complaint seriously and aim to resolve it quickly.

24/7 Bengali Support

18bd Support Center — fast solutions to any problem, any time

Talk directly in Bengali via live chat or email — the 18bd support team is by your side day and night.

Our Support Channels

There are multiple ways to reach 18bd. Get help through whichever channel suits you best.

Live Chat

For the fastest resolution, speak directly with our expert team in live chat. Full service in Bengali.

Service hours: 24 hours, 7 days

Fastest

Email Support

For detailed complaints or anything involving documents, write to us by email. We respond quickly.

Email: [email protected]

Contact with documents

Help Center (FAQ)

Answers to frequently asked questions are available in our detailed FAQ section. It covers accounts, payments, and bonuses.

Page: 18bd FAQ

Instant answers

Steps for getting help in live chat

Use 18bd live chat support in just a few steps.

Log in to your account

First, log in to your 18bd account so we can identify you quickly.

Click the chat icon

You will find the chat icon at the bottom right of the site. Clicking it will open the live chat window.

Describe your issue in Bengali

Write your problem, username, and any relevant details in Bengali. Our agent will respond right away.

Get your solution

The support agent will verify your issue and provide a quick resolution. You can send screenshots if needed.

Your information and payments are secure

Every transaction on 18bd is protected with SSL encryption. If you have any issue with deposits or withdrawals via bKash, Nagad, Rocket, or bank transfer, our support team will assist you immediately.

The minimum deposit amount is just ৳200 and the minimum withdrawal amount is ৳1,000. Withdrawals are typically completed in just 15 minutes to 2 hours. If the funds have not reached your account within that time, notify us in live chat right away.

We believe in fair play and transparent service. Every complaint you make is taken seriously.

SSL Secured Fair Play Fast Withdrawals

Common help topics

The topics below generate the most questions. If your issue is not listed here, let us know in live chat.

Login and account

Forgot your password, account is locked, or having trouble with verification — get help with any of these.

Account

Deposits and withdrawals

Payment issues with bKash, Nagad, or Rocket, balance not showing up, or withdrawal delays — get help here.

Payment

Bonuses and promotions

How to get the 200% welcome bonus, what the wagering requirements are, or a bonus that has not been credited — we have answers.

Bonus

Betting and games

Bet settlement issues, games not loading, or discrepancies in cricket or football betting results — full support available.

Game Support

VIP and Cashback

Bronze, Silver, or Gold VIP benefits, weekly cashback not credited, or tier upgrade information.

VIP

Security and verification

Account verification (KYC), suspicious logins, password changes, and account security matters.

Security

Responsible Gaming Support

18bd believes gaming should be for entertainment only — not a source of financial pressure or mental stress. If you feel that gaming is having a negative impact on your daily life, please talk to our support team.

Our support agents are trained and will listen to your concerns with empathy. Help is available for any option — setting deposit limits, taking a temporary break, or full voluntary Self-Exclusion.

Only individuals aged 21 or above may open an account and play on 18bd.

For ages 21+ Responsible Gaming

Dedicated support for VIP members

The 18bd VIP program has three tiers — Bronze, Silver, and Gold. As your play volume increases across each tier, your weekly cashback benefit also increases.

Bronze

Up to 0.3% weekly cashback

Silver

Up to 0.5% weekly cashback

Gold

Up to 0.8% weekly cashback

Gold members receive priority support. For any payment or bonus issues, VIP member complaints are resolved with the highest priority.

Contact 18bd Support
right now

We are by your side for any issue. Log in and speak with us in Bengali via live chat.

Support Q&A

Find answers here to the most frequently asked questions about 18bd support.

18bd live chat support is active 7 days a week, 24 hours a day. Our agents are available at any time according to Bangladesh Standard Time (BST, UTC+6).

First, get the transaction reference number and screenshot from the bKash app. Then share that information in the 18bd live chat. Our support team will verify and resolve the issue promptly. Deposits usually take a few minutes — if it seems to be taking longer, let us know right away.

Withdrawals are usually completed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳1,000. If more than 2 hours have passed, contact us via live chat or at [email protected] — we will look into it immediately.

Entering the wrong password multiple times will temporarily lock your account. In that case, email [email protected] — include your registered mobile number and account name in the email. Our team will verify your identity and help recover your account quickly.

When you deposit ৳200 or more for the first time, 18bd automatically adds a 200% bonus — up to a maximum of ৳8,000. The wagering requirement for this bonus is 15 times. If the bonus does not appear in your account, let us know via live chat and we will check and take action.

Yes, all 18bd support services are provided in Bengali. Every one of our agents is Bangladeshi and fully ready to help you in your language. You can also write to us in Bengali by email.

For all payment methods on 18bd — bKash, Nagad, Rocket, and bank transfer — the minimum deposit amount is ৳200. Deposits below this amount are not possible. For more information about payments, ask us in live chat.

First, share the details in live chat. If the issue is not resolved there, send an email to [email protected] — include a description of the problem, screenshots, and your account information. We take every complaint seriously and aim to resolve it quickly.